Calls not being reported by Mitel Contact Center Management

[dlambros]

All of our call reports are generating but not showing any calls. We see zeros for all reported extensions like no calls were made at all. I'm new to Mitel and phone system in general so I'm not sure where to look or what to Google... Can anyone offer any tips? Please and thanks.

 

[Waldosworld]

smdr and real time events enabled?
in CCM under network management when logged in to client do you see output from the ports.

 

[dlambros]

I don't have a "network management" option in the CCM menus. I did find a SMDR inspector but that doesn't load... I found this info in the Communications Director...

DASS II - Call Charge Information Provided No
Extended Digit Length Yes
MCD - Report Transfers All
Network Format Yes
Report Account Codes Yes
Report Incoming Calls Yes
Report Internal Calls Yes
Report Meter Pulses No
Report Outgoing Calls Yes
SMDR Meter Unit Per Station No
SMDR Record Transfer Yes
System Identification 2
Time Change Reporting Yes
Twenty-four Hour Time Reporting Yes
ANI/DNIS/ISDN/CLASS Number Delivery Reporting Yes
SMDR Real Time Reporting No
OLI Node ID Format for Incoming Trunk Calls No
Extended Time To Answer Yes
SMDR File Transfer Yes
Standardized Network OLI Yes
Standardized Call ID Format Yes
Suite Services Reporting No
Report Internal Unanswered Calls Yes
SMDR Extended Reporting Level 1 Yes
Report Attendant Name Yes
Account Code Reporting for Internal Calls No
Tag Call Reporting No
Tag Call Identifier
Path Reporting for Internal ACD2 Calls Yes
Number of destination address digits to mask 0
SMDR Extended Reporting Level 2 Yes
Two B-Channel Transfer Reporting No
External Hot Desk User Reporting No
Suppress Initial SMDR Record with Account Code Entered Timer 5

 

[Waldosworld]

You cannot see the output of the ACD and SMDR ports from CCM. Need to login to contact centre client.
In CCM you will find all documentation under the help tab.

 

[theohiopatriot]

Is this CSM or CCM? Is it running on an MCD? Is this a single or cluster of MCD's?

 

[AlphaMann]

For sure you have your SMDR real time reporting set to no. This will affect the call information on the system which will not show any data until the server recalculates the records (usually scheduled for nightly).

Use this document:

http://www.prairiefyre.com/kb/TroubleshooterGuide50560.aspx?Keywords=golden

Make sure that all of your settings are correct (Assuming that this is CCM and you are using a 3300)

 

[LoopyLou]

You need to verify that the system is producing the Real time and SMDR logs.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.