Calls into conference bridge are ringing then disconnecting

[abenoit99]

Calls coming into an OPT 81 are entering thru an 800 number which is answered by a PRI. The auto attendant answers and when the caller dials 2222 they hear 2 rings then a quick busy and it disconnects.

1- 2222 is a DSC which points to RLI 99
2- RLI has a DMI of 99 which deletes 4 and inserts 8226
3- 8226 is an ACD number which NCFW to 1225 which goes to 23 ports set up as 2616 sets that are on the MICB.

I can call in on the 800 number and dial an ext and the call goes thru but not to the 2 numbers set up for the conference bridge.
This is used for employees on the road to call in to the business and access the conference call.

Any ideas?

 

[Firebird Scrambler]

Have you tried changing the DSC 2222 to a TSC?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[abenoit99]

No I haven't tried TSC. The customer states that it was working then stopped, no programming changes have been made in a very long time. Any other number works but not the ones that are for the conference bridge. I think because it goes thru some hoops first.

I'm wondering if I set up a prompt in the auto attendant to go to the ACD for the bridge. This way the caller would just have to press 1 digit and then go to the bridge.