Calls in queue > 10 give busy. Script not working

[snobleky]

New to scripting.
Want to say if call in queue > XXX then give busy
The script I have just keeps queing the calls

IF QUEUED CALL COUNT Training >1 THEN GIVE BUSY
else
IF OUT OF SERVICE Training THEN
ROUTE CALL 4299
ELSE
QUEUE TO SKILLSET Training
WAIT 2
GIVE RAN HWW_BUSY
GIVE MUSIC MUSIC_RAN
WAIT 20
GIVE RAN HWW_BUSY
WAIT 20
GIVE RAN HWW_BUSY
WAIT 20
GIVE RAN HWW_BUSY
END IF
END IF

 

[rfwhite]

Looks reasonably close. When you say 'not working' what do you get? Does it validate ok without errors?

 

[snobleky]

If there is a 1 call in queue the second call still goes into queue instead of giving a busy tone.

Script validates fine.

Maybe I dont know what I'm doing.
I just want to set it if I have 10 agents on calls then I only want 10 in queue and the next caller to get a busy.
I would change this based on how may agents I have staffed.

 

[rfwhite]

I think that would be correct. Until QUEUED CALL COUNT reaches next integer greater than 1 (which is 2), the calls should go to queue. You might want to do change the value to zero and see if that does what you need for your test.

 

[mcpeppi]

you can test also:
QUEUED CALL COUNT Training = 1

 

[Supernn]

If you say QUEUED CALL COUNT Training = 1 it can still happen that 2 are queued, especially if there are several steps between queueing and checking!

I would indeed say > 0