Calls gp on hold when they come through

[strupar007]

Hi,

Some agents are complaining that all their calls go on hold when they come through, the agents have to press "resume" to take the call, what could cause the issue? We use CM6. Only a couple of agents are affected.

 

[wpetilli]

do you run OCS or Lync? If so we've seen that client cause that and have to restart it.