Calls going to the front door instead of the mailbox.

[1a22ip]

I have an octel 250 Aria 03.11.05-1 Users are complaining of getting the "Welcome to Octel Voice message processing"
instead of the callers Voicemail box. Some are checking messages from the inside and also getting the Welcome message. I have checked all the analog lines to the FLT cards and all is fine. This has even happened to Me.

Now the question. Where is my problem?

Thanks in advance
ED


1a2 to ip I seen it all

 

[jml2665]

Ed, can you provide more details?

integration to which PBX?
menu options related to integrations ie: 1-1, 4-1, 6-2 ect...

 

[1a22ip]

jml2665 Thanks for the reply! PBX is a Avaya G3R11.
1-1
VPMOD Phone Number (include area code): XXX-XX8-X000 Extension: X000
Number of Rings for Local and Long Distance Calls (Used for Outcalls): 6
ACP Used for Integration: N
Type of PBX or Centrex VPMOD is on: 2 - Other
Number of Digits in Extension (Used for Outcalling and ECP): 5
Number of Digits in Extension (Used for Message Waiting): 5
Number of Rings for On-PBX Calls (Used for Outcalling): 3
Number of Rings for On-PBX Calls (Used for ECP): 2
Sender ID Used for Telephone Answering Messages: 2 - Calling Party, if Known
Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y
Block Messages to Uninitialized Mailboxes (Y/N): Y
ANI Used for Integration: Y
4-1 are the assignments for the FLT Cards
6-2
Maximum Time Before First Digit Received: 2000 milliseconds
Wink Response Duration ("R"): 150 milliseconds
Dialing Sequence to Activate Message Waiting: 113N
Dialing Sequence to Deactivate Message Waiting: 114N
Retry Message Waiting on Failed Attempt: N
Number of Message Waiting Retry Attempts: 0
Response Time for Message Waiting Confirmation: 0 milliseconds
Message Waiting Timeout: 1 - Timeout = Positive Acknowledgement
Reset Message Waiting on System Boot: Y

Digit Sequence for Direct Calls: #00#N##
Digit Sequence for Forward - All Calls: #03##N#
Digit Sequence for Forward - Ring No Answer/Busy:
Digit Sequence for Forward - Ring No Answer: #02#E#N#
Digit Sequence for Forward - Busy:
Number of Digits in Calling Party ID ("E"): 5
Number of Digits in Called Party ID ("N"): 5

Thanks in advance
ED

1a2 to ip I seen it all

 

[jml2665]

well I would think that maybe a port or two is causing your troubles, Try calling each port and see if any are acting different.
If you recently added new ports, that may be a good place to start, check and make sure the answering ports in menu 4 are all programmed with the same line type and both the I and T columns are set to yes. Also check the PBX programming for those, what I would call a "stare and compare"
Be careful around your message waiting ports, you would not want to change those.

 

[1a22ip]

I have checked all lines and one minute its giving the Welcome message. When I call the number direct all ok. The I's and T's are all ok. Nothing has been added or removed since it was installed. All pbx translations are the same and correct.

Thanks again
ED

1a2 to ip I seen it all

 

[jml2665]

not sure what you meant by "one minute"
if you mean one of the lines is always going to "open trees" or your Welcome greeting, then you might try rolling it with a known good one and see if it follows the Octel port or PBX port,

 

[KenMeans]

This sounds like the G3 is dropping digits on the inbound call.

Is the PBX very busy? you may also look at the
Maximum Time Before First Digit Received: 2000 milliseconds

and up it a little but if it is failing it is the PBX not sending all of the digits in a timely manner

Ken Means

http://www.tel-is.com

 

[cj38116]

Could be a problem with the line card in the PBX...I remember seeing this kind of problem with In-band DTMF integrations when dial tone generators failed on the PBX side. Have you tried changing out the line card in your G3?

 

[1a22ip]

By one minute I mean that I get the welcome message and find the analog port and call it direct The line is working. The pbx is far from busy. The line cards are all over the switch. It is not one port all the time.

Thanks for the replies
ED

1a2 to ip I seen it all

 

[KenMeans]

The only way i know to track it down is to use a digit grabber or a butt set on the line to see what is being sent on a failure

Ken Means

http://www.tel-is.com

 

[BLazarus]

Did you ever get a solution to this problem?

 

[1a22ip]

No this is still ongoing. Although few and far between

1a2 to ip I seen it all

 

[BLazarus]

What FLT cards are you using and what is the line type in menu 4.1?