Calls going to one extension.

[Dmacnumberfour]

Hello,
Here's one that is making me pull my hair out.
Got two MICS with 6.0 software in each.
Original MOD has PRI T1 with DID's, extensions start at 8500.
It has second T1 card and is networked to the added MOD.
It is PRI-A.It is in tne next building.
It has a destination code with dial 7 first in programming.Then dial the four digit extension.
Route 007 is setup for PRI-B.

Second MOD has no DID's going to it on the circuit.
It is PRI-B.
It has an extension range that starts at 7600.
I can call any extension beginning with the digit 8 with no problems.

When I call an extension from the MOD with the 8500 extensions to any extension in the 7600 range the calls all go to extension 7600. Display says line 1 transfer I think? My memory is a little foggy. At this time I have to use a target lines received digits from the the original MOD's DID's. I have extension 7603 set up with target line 158 received digits 610. Both switches have recevied digits of three.I think they need to get DID's from telco for the second MOD to get this working properly? Plus if we have to use DID's from the original MOD,they don't have many left.
Thanks,
Dmac,

 

[Dmacnumberfour]

Sorry guys,
In the thread above the added MOD that is in the next building is PRI-B.
Dmac,

 

[Dmacnumberfour]

Also the MOD with extensions starting at 8500 is PRI-A.
Dmac,

 

[jerryreeve]

I believe that when digits are received that the ICS isn't set up for that the calls go to the primeset for the trunk. I think that if you put a smdr on this that you should be able to see what digits are received and that will be a good start for where to go next. I think you might not be absorbing a digit on your destination code. am I reading right that you have people dialing 7-7600 to get to 7600? after you figure out what is happening you might want to bury a digit so your customers just dial 7600 from the one site or 8500 from the second.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Dmacnumberfour]

jerryreeve,
When I dial 77603 form a set that has extensions starting with 8 all the calls go to 7600. I know that I can absord that first 7. Just got to figure out how. I guess set it to absorb all? If I dial without a 7 first the display reads (Invalid Number)followed with a fast busy. Thanks for the help.
Dmac,

 

[jerryreeve]

What are your programmed settings for a couple of areas:
at the 8xxx side, looking for the destcode7 you have set up
Destination code:____
Normal:____
Absorb length:_____
Night::____
Absorb length:_____
Evening:____:____
Absorb length:_____
Route from normal, night, evening above.
Route____
Dial out:____
Use Pool:____
Priv DN len:____


and also from the target line you set up to acacept the digits for ext 7603:
Target Line:____
Line type:____
Rec'd #:____
if busy:____
PrimeSet:____
CLID Set:____
Aux ringer:____

let us know what these settings are I hope that the solution to your problem is in here. also what are the line assignments for set 7603.

an item to check also is what the primeset is for the lines that belong to PRI-B.


JerryReeve
Communications Systems Int'l
com-sys.com

 

[Dmacnumberfour]

Hey Jerry,
I have to go back to this site to get the infomation. As soon as I get it I will post back. I did change the prime set on the lines in PRI-B to none.
Thanks,
Dmac,

 

[galfaro]

Did you figure this out?
Gabriel

 

[Dmacnumberfour]

No dude I haven't had a chance to go back to this site. Another tech of our's has been out, I think today. I will see him tommorow at an install. I will keep you posted.
Dmac,

 

[Arr]

Dmac,
Put a RAD out there!

Cheers
PhM

 

[jerryreeve]

Dmacnumberfour

ever have any luck with this problem?

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Dmacnumberfour]

jerry,
I'm going to this site on Monday. I'm going to fill in the blanks on your list above and I will let you know.I got install a station mod.
Thanks,
Dmac,

 

[Dmacnumberfour]

jerryreeve,
The info that you requested.

What are your programmed settings for a couple of areas:
at the 8xxx side, looking for the destcode7 you have set up
Destination code:__9__
Normal:__001__
Absorb length:__all___
Night::____
Absorb length:_____
Evening:____:____
Absorb length:_____
Route from normal, night, evening above.
Route_001___
Dial out:__no number__
Use Pool:__PRI-A__
Priv DN len:____ Service type is public



and also from the target line you set up to acacept the digits for ext 7603:
Target Line:__158__
Line type:__Private__
Rec'd #:_610___ This may be the problem? These receive digits are off the above switch.
if busy:__Prime__
PrimeSet:__7603__
CLID Set:____
Aux ringer:____

This switch has no DID’s coming in for it.

 

[mroberts]

Jerry has the way of it! I would be programming a dest code of 7 * (*=any) with an absorb length of none. Point it to the route going to the other side.

On the other side, you would have a target line with received digits of 7603 and assign the line to ring only on ext 7603.

This way when side A (8000 series ext) picks up IC and dials 7603, the 7 is the dest code, it will send the 7 plus whatever they dial, and sends the 4 digits to side B.

Side B will pick up all four of those digits on the target line programmed with those digits. Assign the target line to the appropriate phone as ring only so the call comes in on their IC buttons.

MRoberts

http://www.a1teletronics.com

 

[jerryreeve]

OK Where I am not sure is how many digits you are expecting from the T-1 (I think you are set for three since you only have 610 on your target line 158, the sys would not let you put in too few or too many digits) Like Mroberts said above but with a couple of minor changes due to received digits length:

Site A.
Destination code:__8*__
Normal:__008__
Absorb length:__1___
Night::____
Absorb length:_____
Evening:____:____
Absorb length:_____
Route from normal, night, evening above.
Route_008___
Dial out:__no number__
Use Pool:__PRI-X__(the pri to other site, not the public pri)
Priv DN len:____ Service type is public

Site B:
Target Line:__163__
Line type:__Private__
Rec'd #:_603___
if busy:__Prime__
PrimeSet:__7603__
CLID Set:___7603_
Aux ringer:____

Site B.
Destination code:__7*__
Normal:__007__
Absorb length:__1___
Night::____
Absorb length:_____
Evening:____:____
Absorb length:_____
Route from normal, night, evening above.
Route_007___
Dial out:__no number__
Use Pool:__PRI-X__(the pri to other site, not the public pri)
Priv DN len:____ Service type is public

Site A:
Target Line:__163__
Line type:__Private__
Rec'd #:_503___
if busy:__Prime__
PrimeSet:__8503__
CLID Set:___8503_
Aux ringer:____

Both sites:
Terminals & Sets->XXXX->line access->OLI #:XXXX

A call from site A ext 85xx dials 7603, destination code 7 accepts digits and strips off the leading digit then passes 603 to route 7, route 7 accesses PRI-B and dials out 603, site B accepts digits 603 and passes them to target line 163, target line 163 accesses prime set 7603 and rings intercom key and displays any CLID digits. Set for the telephone OLI

MRoberts: does this check with you, I think I covered all the variables on it. and I don't want to change any global settings such as public dn length or private dn length since his PRI is already working.

Next fun step after settin this up is getting DID's working thru the sites.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[mroberts]

"....target line 163 accesses prime set 7603 and rings intercom key and displays any CLID digits. Set for the telephone OLI."

Wouldn't we just assign the target line directly to the phone in a ring only fashion and then it just rings the phone, not accessing prime set.

That was the only thing I saw. That and he may be getting four digits but hasn't gone under System Programming and changed the Rec'd digit length setting to 4.

Otherwise, it looks great!

MRoberts

http://www.a1teletronics.com

 

[jerryreeve]

Could work either way.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Dmacnumberfour]

Hello,
I am recieving three digits at both switches. I think where I'm confused is the target line at switch B. It appears that I really don't need DID's from telco coming into it to make internal calls. Where I entered 610 as recieved digits on switch B,they are target line digits available on switch A. It looks like I can just use 603 for extension on switch B.I will also try the above changes and let you know. It will be awhile. I'll be gone for a few days.
Thanks for the help.
Dmac,