I have a client with a 200 ICP running 3.1.0.22. They have a local PRI for incomming and local callin and a L/D PRI for L/D calls. They also have 10, 800 #'s. Eight of them ring into ACD paths and the other two point to their main number. The problem they are having is that a few times during the day incomming calls to the 800 #'s go straight to voicemail. The calls to the ACD paths go straight to the interflow point which is a mailbox, and the other calls go straight to the general mailbox.
ACD agents are logged in and available when this occurs.
The customer swears up and down that the recept is not putting the system in night service. Is there any way to report on when the system is put into night and back into day service? I know in the 3300 the night service switching show up in the maint logs.
The customer has also said that on two occasions users were at their desk and their message light came on. They checked their voice mail and the message was left while they were sitting there. Has anyone had any issues with the embedded voicemail doing this?
Thanks for your help
Dan Schollian
ACD agents are logged in and available when this occurs.
The customer swears up and down that the recept is not putting the system in night service. Is there any way to report on when the system is put into night and back into day service? I know in the 3300 the night service switching show up in the maint logs.
The customer has also said that on two occasions users were at their desk and their message light came on. They checked their voice mail and the message was left while they were sitting there. Has anyone had any issues with the embedded voicemail doing this?
Thanks for your help
Dan Schollian