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calls go to VM before AA 1

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marieainey

marieainey

Technical User
Mar 29, 2005
19
CA
we have a system set up with call pilot 150. receptionist picks up calls before AA (which is set to 6 rings). Problem is on occasion, callers get sent to VM at 2-3 rings.

any suggestions?
 
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check for a DN with ringing lines that has fwd no answer less than 6.

Or could be someone with fwd on busy enabled- no need for that. disengage fwd on busy to VM if any DN is using it.
 
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also look at your line and see if there is a primeset assigned to it other than the attendent

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 
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