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Calls from VM AA not going to personal VM 1

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kolob4all

Vendor
Sep 13, 2010
143
US
This is first time I see this happening

v8.1.56
Incoming call is directed to VM module
In VM module we have options, Press 3 to go to ext. XXX
When users press 3 it rings ext. XXX BUT!!! if NO Answer instead of going to Personal VM it rings Hunt Group!
VM has no VM points for user, dialing ext to ext has same result of ringing Hunt Group, dialing directly to VM works fine.
Looking in logs can see next line:
38926698mS CMTARGET: 13.22.1 103 Q931 Trunk:13 CHAN=1: AddHGTargetCoverage LF Backup Line

How in a hack Hunt Group becomes as coverage for personal extension?
VM and IPO were rebooted just in case
I'm going to upgrade to 8.1.67 tonight but suspect it won't resolve the issue.
Any ideas are appreciated.
 
Coverage group in the user settings or forwarding :)



"No problem monkey socks
 
Forwarding is clear. What did you mean by "Coverage group in the user settings"? Where that is located?
I could find only "HuntGroup Membership
 
I beleieve it's in the supervisor settings tab :)



"No problem monkey socks
 
Exactly. Telephony - Supervisor. Problem was that I used User Rights and somehow applied this settings by accident to all users in group.
You got 2 stars amriddle01 !!
Thanks a lot.
 
Cool, you can only give 1 star, but thanks for the gesture :)



"No problem monkey socks
 
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