Calls from outside get "Phone has been disconnected"

[pace123]

The user is setup to get calls from a coverage path, he can get those calls from the outside, is an 800 number. When someone dials internally he gets the call. If someone dial his entire number 383-####, gets the disconnect message. Any suggestions?

 

[orypecos]

From where is the call coming from when " someone dial his entire number 383-####"?

 

[orypecos]

Is the number "383-####" part of your DID range purchased from the LEC? Is the call coming over a tie trunk from another of your switches?
Does your area require 10 digit dialing for local calls?

 

[Midstream]

Use the command "list trace tac xxxx" where xxxx is the trunk access code of the trunk goup you'd expect these calls to come in on. Then make a test call and see if the call hits the trunk group. You may have a COR problem if this is part of you DID range.

 

[pace123]

Thank you everyone for your help. I did not realize that the number was out of our DID range.

Thank you