calls from bcm to cdn on cs1000

[pbxgirltech]

we have a bcm450 in mexico with an issue...cannot dial CDNs programmed on a cs1000 in the states via our 7 digit access number, but can dial the other regular extensions just fine; although they report that they can go to their second line and then come back and then hear the menu (IVR) that is on the CDN. I asked them to try dialing the CDN and holding for several minutes, but it never connects that way? Any ideas???

 

[minicompbx]

I am not pro with BCM but if I am not wrong, it has something to do with Dialing plan

 

[pbxgirltech]

yes i have interoffice 7 digit dialing set up in dial plan, and all other "extensions" work fine except for this one which is set up in the pbx it terminates on as a CDN .... i have tried changing the routes out between public and private, and i have tried adding this number in the speed dial & nothing has worked as yet. i believe it to be a line accessing issue, since they can go from line attempting to dial this to a second line on the phone and then come back and they hear the menu from the cdn; but i have asked them to just hold on the original line (thinking it was just timing) but nothing ever occurs then? I was hoping someone had run across the same issue that might be able to assist???

 

[minicompbx]

Did you fix your issue .... on pbx side try to put the configure dn in bcm 5 in pbx as cdp

 

[pbxgirltech]

no issue is not resolved, the number has to be in pbx as cdn to go through ivr correctly; but then the bcm location cannot access it

 

[SupportDude]

What type of trunks are you using between the BCM and CS1K?

-SD-

http://www.mysupportguy.net

 

[pbxgirltech]

we are using h323 trunks between sites