Calls Forwarded but Voicemail not answering 1

[traveltek]

I have a station (4024) that is call forwarded to station 4220 in the same office. Station 4220 has voicemail, but when a call from 4024 is call forwarded to station 4220, 4220's voicemail will not pick-up. When a call from 4220 rings and no answer - the call IS answered by Audix.

Why are the 4024 calls not being picked-up by Audix on 4220?

Help!
TravelTek

 

[bcooper2]

When call forwarding calls to another extension in the switch the coverage path of the extension that you are forwarding to will not pick-up. Not sure if there is a work around on that one. Hope that helps!!

 

[rick4610]

There must be a workaround or something to set in the system. I have S8710 and IP phones. I did an experiment just now:

I forwarded ext "A" to ext "B". I got on ext "C" and called ext "A" and it rang at ext "B", then went to the voicemail of ext "A".

Lets say: Ext A = 4024
Ext B = 4220

Is this what you are trying to do? I may not have understood your question correctly.

 

[OldPhoneGuy]

A call forwarded phone will not follow the coverage path of the forwarded to station. The call will be routed to the voicemail box of the station that was originally called.

 

[donbott]

You can change the coverage on the first sstation, add a second coverage point that is a VDN whose vector says" messaging split "XX" for ext 4220"

DonBott

 

[ks923]

Try making the change in Audix, not the PBX. Leave the coverage path as Cov1: 4220 Cov2: voicemail hunt. Then in Audix, type change auto rout (change auto-attend-routing routing table). Enter 4024 in the incoming called number field, bus1 in business schedule (before you make a change you can view the business schedules using list auto bus or display business 1 to verify correct time, but this is standard), and 4220 in the day, night and alternate service mailbox.