Calls Dropping On Hold

[IPOLackey]

Hi Guys,

Having a weird call drop issue on a SE 9.1.12. Scenario is :
User answers first call.
Second call comes through and the user holds the first and answers this.
The second Caller ends their call and this drops the initial call as well.

Anyone seen this before?

 

[rdoubrava]

Hardware, vm, network, type of lines ?

 

[holdmusic34]

The call may be dropping due to Direct Media Path being turned on in the IP Office SIP trunk and turned off on the handset.
Other than that, no.

Depending on the URI configuration the ICR can be completely ignored.

If your URI is configured to use internal data then the IP Office will look into the user's SIP tab and if you have *'s it will look into ICR.

A madman with a taste for speed.