AH64Armament
Vendor
I thought I'd share this experience with everyone.
Customer was getting complaints that calls were dropping before answering. During my investigation, I found that the calls weren't being answered by the agents, and they were dropping from the CO at exactly 1:00 minute. This was telling me that the carrier wasn't recognizing that the call had been answered.
As a band-aid, we set the interflow for 40 seconds while we investigated the issue.
When I tested, I thought it was odd that I was only hearing ringback, but I didn't connect that dot until I woke in the middle of the night to let the dogs outside... hmm, DND???
I checked this morning and sure enough, all their RAD ports were in DND. I cleared them. Adjusted the interflow time back to 1:30 and called in... it played the RAD greetings appropriately and rolled to their answering service properly at 1:30.
I grabbed a stopwatch and timed all 3 of the greetings. I separated the 3 greetings into 3 Classes of Service, and adjusted each COS for the length of each greeting plus 2 seconds.
I tested to ensure they could clear DND from their phones and provided instructions as to how to check.
I would have thought that DND set like this wouldn't survive a reboot.
Does anyone have experience with this issue? How have you solved it?
Customer was getting complaints that calls were dropping before answering. During my investigation, I found that the calls weren't being answered by the agents, and they were dropping from the CO at exactly 1:00 minute. This was telling me that the carrier wasn't recognizing that the call had been answered.
As a band-aid, we set the interflow for 40 seconds while we investigated the issue.
When I tested, I thought it was odd that I was only hearing ringback, but I didn't connect that dot until I woke in the middle of the night to let the dogs outside... hmm, DND???
I checked this morning and sure enough, all their RAD ports were in DND. I cleared them. Adjusted the interflow time back to 1:30 and called in... it played the RAD greetings appropriately and rolled to their answering service properly at 1:30.
I grabbed a stopwatch and timed all 3 of the greetings. I separated the 3 greetings into 3 Classes of Service, and adjusted each COS for the length of each greeting plus 2 seconds.
I tested to ensure they could clear DND from their phones and provided instructions as to how to check.
I would have thought that DND set like this wouldn't survive a reboot.
Does anyone have experience with this issue? How have you solved it?