Calls Disconnecting on Hunt Group

[jokermia]

Here's the background of the info I have: On an ACS R7, there's a small hunt group set up. According to the users, the phone will ring 1-2 times, they'll pick it up, hear a click, then the phone will go dead. They'll then get a call back from the angry customer saying "you hung up on me".

Two questions - First, any idea on the fix? Second, when you do a regular disconnect on an ACS system, does the caller hear a dial tone or dead air? I ask because the provider is pointing their fingers back at as, so I want to see if I can figure out which end the problem belongs to - theirs or ours.

 

[SYQUEST]

Does this condition occur on one phone or any phone?

Have you verified all line connections to the Demarc?

Have you checked all the wiring between the phone(s) and the control unit? Bad line cord?

Let us know what you find.


....JIM....