calls directly to gen delivery mbox 1

[JustinTMI]

Hey all

Have a customer who has a cics 7.0 sw and a cp100. They want a call to come into business and go directly to gen delivery mbox after 4 rings no AA just to mbox. Mbox is 10 extension default cp mbox number but I can't set prime line to 10 so I don't have a clue how to set thiss up any ideas please and thank you

JustinTMI

 

[phoneguy610]

just have all lines ring and appear on the receptionist phone (with general delivery i assume)

in telset programming set to transfer to vmail dn after 4 rings

then if you have the AA on make sure you turn it off in call pilot programming

 

[phoneguy610]

to find the vmail dn press feature 985

 

[JustinTMI]

I did try that and each individual phone has its own MBox as well.. What the do is have all of the messages goto Gen Delivery MBox and 1 person forwards calls to others mailboxes accordingly. If I set reception to ring and CFwd to 34 (VMail Ext) then her mailbox will answer not the general delivery!

-JustinTMI

 

[exsmogger]

Go into mailbox administration and verify to which extension mailbox 10 is assigned.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[phoneguy610]

and assign her extension to the general delivery

 

[exsmogger]

You'll have to delete the receptionist's old mailbox first before you can assign her extension to the GD mailbox.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[JustinTMI]

Reception still wants her mailbox ie:21 so If i assign 21 to GD Box wont that not allow me to create a MBox for Ext 21?

 

[exsmogger]

Correct. You can only assign one mailbox per extension. You could put a second phone at her desk assigned to the GD mailbox.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[SYQUEST]

Justin TMI,

That is a very poor way to use the VMS, what is wrong with a full function AutoAttendant?

You can also set IC 34 as prime for the lines and use DRT, if you want manual answer too.

....JIM....

 

[NortelNeil]

Hey Justin,
I'm having the exact same issue with my MICS w/ CP100.
All phones have lines on Appear Only, and FWD No Answer on at 6 rings.
This client does not actually have a receptionist so I built a CCR tree with lots of sub-menus leading directly to extensions. Set AA to pick up at 2 rings on all 8 lines.
Works great on Lines 1-4, but Lines 5-8 will ring 6 times and then go straight to the General Delivery Mailbox. Even when all lines are free, it will not engage the AA on lines 5-8.

I reset the Callpilot to default to see if it was a flash issue, but to no avail.
Any ideas what is going on?

 

[allworxguy]

Line 5-8 are T1/E1 lines only. Line "5-8" are actually 25-28 or 31-34 depending on software version.

Marv

http://www.telemarv.ca

 

[NortelNeil]

You sir are a genius Marv!
Thanks alot. I can't believe that never clicked! Enabled AA on lines 25-28, bingo bango, it works.

Thank you Sir!
-Neil