Calls directly to AA

[c4retired]

Client on a remote site has BCM 1000. Incoming calls are half ringing and going straight to automated voice mail (General Delivery). I have checked all programming and had user restart system. No change. What could I have possibly overlooked?

 

[3Sixty]

What have you check on the call pilot.

Marshall

http://www.nortelsupport.net

 

[c4retired]

I have stopped all AA functions. I also have stopped all voicemail functions in the system.

 

[acewarlock]

Are the people on there phone when this happens?

 

[cook1082]

chech services,ringing,night etc. to see if it was turned on.

 

[Nortellian]

yeah, sounds like someone activated night service.

 

[c4retired]

Thanks I'll check it out. I sent them a spare that I reconfigured for the their site

 

[cigargerald]

Check all phones and make sure one doesn't show Foward>EXT# where EXT # = the voice mail DN. (if so, it is doing what it is doing because that DN doesn't have a mailbox established and thus going to the General Delivery mailbox).

Through an accidental hit of buttons which resulted in the above, I have seen the exact situation in which you describe.

G-