ROUTER INDISHELL
Technical User
Hi All,
This Problem was at Customer end .I need your support.
I HAVE 2 SV8500 SYSTEM'S IN TWO DIFFERENT LOCATIONS .AND I AM USING CCIS OVER IP LINK BETWEEN THEM.AND link HAS 128 CHANNEL'S .
1:THE PROBLEM is WHEN I AM TRYING TO CALL SITE -A IP PHONE TO SITE -B IP phone ,The CALL'S will be MOST OF TIME BUSY After Many try's call will connected .onces call is connected it's fine and some times no voice .
1:From Site- A Dterm to SITE -B Dterm also Same problem most of time busy .
2:THE CUSTOMER USING MPLS LINK BETWEEN THESE TWO SITES AROUND 1 GBPS LINK BETWEEN THEM .CUSTOMER NOT USING QOS ON HIS NETWORK .
3:WE ARE USING 4 IPADS ON EACH SYSTEM .BECAUSE VOICE TRAFFIC WILL BE MORE FROM DTERM TO IP.
4:WE INFORM CUSTOMER TO OPEN PORTS FOR RTP AND RTCP AND SIP SUPPORTED PORTS IN POLO ALTO FIREWALL . AND FOR CCIS OVER IP 57000 PORT ALSO OPEN.
5:BUT TILL PROBLEM IS SAME . MOST OF TIME BUSY .AND SOME TIME NO VOICE .AND SOME TIME CALL WILL CONNECT BUT WE WILL NOT HEAR RING BACK TONE BUT YOU CAN SEE DESTINATION ANDD INFORMATION ON SCREEN .
6: WE TAKEN SOME WIRE-SHARK REPORTS FROM CUSTOMER NETWORK BETWEEN THESE TWO SITES BUT WE DIDN'T FIND ANY CRAZY THINGS .
Thanks for your support .
This Problem was at Customer end .I need your support.
I HAVE 2 SV8500 SYSTEM'S IN TWO DIFFERENT LOCATIONS .AND I AM USING CCIS OVER IP LINK BETWEEN THEM.AND link HAS 128 CHANNEL'S .
1:THE PROBLEM is WHEN I AM TRYING TO CALL SITE -A IP PHONE TO SITE -B IP phone ,The CALL'S will be MOST OF TIME BUSY After Many try's call will connected .onces call is connected it's fine and some times no voice .
1:From Site- A Dterm to SITE -B Dterm also Same problem most of time busy .
2:THE CUSTOMER USING MPLS LINK BETWEEN THESE TWO SITES AROUND 1 GBPS LINK BETWEEN THEM .CUSTOMER NOT USING QOS ON HIS NETWORK .
3:WE ARE USING 4 IPADS ON EACH SYSTEM .BECAUSE VOICE TRAFFIC WILL BE MORE FROM DTERM TO IP.
4:WE INFORM CUSTOMER TO OPEN PORTS FOR RTP AND RTCP AND SIP SUPPORTED PORTS IN POLO ALTO FIREWALL . AND FOR CCIS OVER IP 57000 PORT ALSO OPEN.
5:BUT TILL PROBLEM IS SAME . MOST OF TIME BUSY .AND SOME TIME NO VOICE .AND SOME TIME CALL WILL CONNECT BUT WE WILL NOT HEAR RING BACK TONE BUT YOU CAN SEE DESTINATION ANDD INFORMATION ON SCREEN .
6: WE TAKEN SOME WIRE-SHARK REPORTS FROM CUSTOMER NETWORK BETWEEN THESE TWO SITES BUT WE DIDN'T FIND ANY CRAZY THINGS .
Thanks for your support .