I have a graphical display for calls answered with the following conditions:
Data Colleciton mode: interval-to-date
Statistics: Conacts Answered
My problem: Recently the graphical display has stopped resetting overnight. The only thing that I could figure out was that an agent never logged off the previous night. Can this be the cause? If not, does anyone have any other suggestions...Thanks
Data Colleciton mode: interval-to-date
Statistics: Conacts Answered
My problem: Recently the graphical display has stopped resetting overnight. The only thing that I could figure out was that an agent never logged off the previous night. Can this be the cause? If not, does anyone have any other suggestions...Thanks