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Calls answered by ACD agents who are logged out

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mikem198

mikem198

Technical User
Aug 12, 2011
19
US
I have an ACD Q where if the agent is logged out and a call comes in Q. The agent can go off make busy press the in-calls key and the call is presented. The agent is still logged out. How can this be?
 
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Not all systems are set to require log in. In that case, the agent just has to go off MSB and the calls are there.

Find more at GHTROUT.com
 
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