Callpilot with Exception 1000

[techman63]

Exception 1000 Did anyone find a solution for this problem yet?
I have a call pilot 3.1 and its not booting up, it’s not a software card and it’s not the power supply .I checked with RS232 connection its keep booting up and repeat the same message exception 1000 errors.
I had the same problem before and I had to send it back to Nortel, but I’m wondering if someone here has a solution and willing to share it. Thanks in advance.

 

[curlycord]

When it keep rebooting it can be:
IP address was changed (disconnect from network switch)
Cannot find boot files (try upgrading software to latest rls of 3.1)
Files are corrupt (same as above)

Or replace software,PS or CP.

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curlycord

http://www.curlycord.com

 

[gforce9]

Post the boot sequence.

 

[curlycord]

I forgot obvious....cannot see KSU ports.

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curlycord

http://www.curlycord.com

 

[exsmogger]

I've fixed 2 of these by changing the IP address back to the default setting (192.168.110.10). Otherwise it's probably toast. You can try another software card, but I haven't had any luck when I get exception 1000.

Brian Cox
BC Telecom Services

http://www.linkedin.com/in/briancox1952

 

[techman63]

I already tried another software card and another power supply and the connection to the system is ok ,I tested that by replacing the whole CP with another one .I also changed the IP address to default but all that didn’t help ,That’s why I was asking if anyone has a solution ,as I mention in the past I had to send it back to Nortel for replacements but this one is not under warranty and I’m not sure what it could be ,the problem not in the software card ,its in the CP unit it self and its some kind of corruption but I wish I know what to do to be able to get it out of the exception 1000 error.
Exception 1000
IP=FFC602D0 MSR=00001000
CR=37D4B9DD XER=A000786F LR=FFC63FB0 CTR=00000000
R00=FFC63FEC 00067910 FFC75440 0000BDE8 FFC63F70 FFFFDB40 FFC60330 0E77E854
R08=0E775433 FFC9FF14 FFC8CE40 00067928 00000005 0006DB04 00000001 20500000
R16=00441000 00A08806 10000000 01408800 13802020 00000272 000679A4 000679A0
R24=000679F8 0000BDE8 000665D0 00066990 00000000 00000000 00002F0E 00000000

 

[exsmogger]

It's definitely a problem on the CP main board. I'm guessing it's a memory chip failure or corruption.

Brian Cox
BC Telecom Services

http://www.linkedin.com/in/briancox1952

 

[techman63]

I know it’s definitely the CP unit, but unfortunately I don’t know how to go about, fix it. I heard that’s someway to fix that issue with some boot up software sequence and its not a hardware failure on the unit ,so there no need to replace actual chips .So I was wonder if anyone here has an idea or the process, I will be greatly appreciated and thanks in advance.

 

[curlycord]

Did you try upgrading the software? what release of 3.1 is it?
Latest is 31.10.35.22

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curlycord

http://www.curlycord.com

 

[techman63]

It’s not the software card, and I’m aware of the current software version and even when I swap the software card with another working card, the CP still not booting up and still gives the exception 1000 errors like described above.

 

[curlycord]

I didnt blame the software card....the boot loader is on the software, if you have a corrupt software then it cannot loadup the boot loader.

nm

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curlycord

http://www.curlycord.com

 

[curlycord]

You were asked to post the boot sequence, only the error was posted.
You were asked what software, instead "I already know"

So....is there anything else that we should know that you have tried?

Otherwise why dont you just ship it back!!!!!


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curlycord

http://www.curlycord.com