CallPilot Voice Item Maintenance - forgotten password 2

[ericbrunson]

I inherited a CallPilot application, but no one remembers the application ID or Password for the Voice Item Maintenance. Can anyone tell me how to recover them? I have the administrators password on CP.

And, while I'm at it, no one seems to know the OTM username and password either, but I think those would be harder to get to. I'm not sure if we have the level 2 password, I'm trying to get in touch with our vendor.

Thanks,
e.

 

[one234]

Hi,

For the CP part:

Log in to the CP admin client, go to the SDN administration, select the SDN/application and there you can set the pwd for the app.

The OTM part:

Log in to windows, if it is a win9x system the default username and password is ADMIN and ADMIN. If it is a win2k system create a new local admin with a username and password and you can log in OTM using that.

The Switch:

Call nortel/vendor




Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[unkalary]

Actualy Voice Item Maintenance is like Prompt Maintenance in Mer Mail. A password is set in Application Builder for the Automated Operator you have built. Open the Application in Application Builder and make any mods you need. At the top click FILE and go to properties. Under properties you will find password set. This is where you set a password that Voice Item Maintenance is looking for. In Voice Item Maintenance it first asks for Application ID and then the password. That password is the one set for the application.

Dont know of any other password for Voice Item Maintenance

 

[ericbrunson]

Thanks for the tips.

Here's what I was misunderstanding:

1) Voice Item Maintenance is requesting the application id of the application I built and want to modify the voice prompts for... I though it was asking for its own password.

2) I thought OTM was authenticating against the switch, not the local NT user database.

Thanks to you both, I've got both things working now.