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CallPilot undeliverables when mailbox user enables an MS Out-of-Office

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Tiedo

IS-IT--Management
Jan 25, 2010
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When our Outlook users enable their Out-of-Office via Outlook and an external caller leaves a VM. The message fowarding sends the VM to the user then Outlook attempts to send its autoreply...results are the VM user receives a postmaster undeliverable as the address is not a valid address. (rightfully so)

Anyone else experienced this issue? Any ideas or workarounds to restrict these messages from being sent without restricting valid outside address (@gmail.com, @ yahoo.com...etc) from within CP 5.0.

We are looking into implementing a rule at a SMTP server level as a workaround but thought I'd ask if anyone has any other ideas.

Here is the return msg I am receiving:

----The following addresses have delivery problems---- "Shawn Tiedemann" <VOICE=93524976@callpilot.mydomain.com>
<VOICE=93524976@callpilot.mydomain.com>

----Transcript of session follows----
Your message could not be delivered
Address Error
 
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