CallPilot Skillset Mode Incorrect 1

[bwalker465]

Hi,

I have an issue with some of my skillsets. They seem to be always in 'Day' mode, even through the 'Service Mode' hours are set correctly. (For example, at 8AM Skillset A shows 'Day', but the Service Mode hours has 9AM set to morning.)

I've also noticed when disabling/renabling the skillsets, it states 'This skillset is in Day mode, use F892 to change'

I can't figure out how to change this skillset form 'Day' to 'Auto', can someone point me in the right direction?

Thanks!

 

[dj4020]

Is this on a BCM ? ? ?

 

[bwalker465]

Sorry, this is on a Nortel BCM50 3.0

 

[dj4020]

Nortels fine example of not letting go of phone key commands. You can find the procedure in your,to see the images associated to a phone display.
Contact Center Set Up and Operation Guide

To set the Service Mode for a skillset
1 Press Feature button 982
Enter the default Operator password 67372867
(Operator) and press OK
or if you changed the default Operator password, enter the new password and press OK.
2 Press MODE.
3 This display appears briefly.
4 The display shows the Service Mode for skillset 1.
Press CHNG if you want to change the Service Mode to Day or Night or press VIEW if you want to view the details for the Service Mode or press NEXT if you have a Day Routing Table for skillset 2.
5 The display shows the Service Mode for skillset 2.
In this example, skillset 2 is in Day mode.
Press CHNG if you want to change the Service Mode to Day or Night or press NEXT to view the next skillset.
While you view the skillsets, you can press:
1 and then enter the skillset number to view a specific
skillset. If you use Basic Contact Center you have 2 skillsets. If
you use Professional Contact Center you have 50 skillsets.
— If you want to view a skillset from 1 - 9, enter the
skillset number and then press OK.
— If you want to view a skillset from 10 - 50, just enter
the number of the skillset.
— If you want to return to the previous display press QUIT.
— If you want to re-enter the skillset number, press RETRY.
4 to view the previous skillset.
3, 6, # or NEXT to view the next skillset
* to exit
6 The session ends when you press * or Hang up Button.

 

[bwalker465]

Thanks! My vendor is utterly useless