Callpilot Settings Set to "Read Only" 1

[rummy78]

Hi.
I'm trying to set up Estimated Wait Time feature on our Callpilot 150 for our call center. I have greetings made up, and EWT rules all set up. When I go to Skillset List to edit Day Routing Table, everything under there is set to read only. According to the manual, I should be able to "insert" a different routing step, but on the bottom of the page, it says "This page is read only."

Has anyone encountered this issue?

 

[snowman50]

You need to disable the skillset before you can make changes.
Then enable it again when you have finished.

 

[rummy78]

It worked great. Thank you so much.

Also, does anybody know where I could get a copy of Nortel RCC software where I can generate reports, and see realtime stats, etc?

 

[snowman50]

It's on the system download page
Click on web page icon on element manager.

You can download it from there.

BUT you need to purchase a keycode licence to use it
You get nothing from avaya free

 

[rummy78]

Do you happen to have the url by any chance? I'm having a hard time locating "element manager." I tried going straight to Avaya website and searched for it with not much luck.

Thank you.

 

[snowman50]

I Meant the bcm web page on your phone system.
You browse to this internally.
https:// 192.168.x.x the ip address of your bcm