CallPilot sent back to the beginning of the AA

[datajockey123]

I have a client with a CICS and a CallPilot for which I have programmed the AA to pick up throughout the day and rout calls to respective departments. The reception phone, in this case extension 221, is in the service department and when the incoming caller hears the AA state the list of options, they tend to hit "0" and get sent to the "Operator". This person is getting so many calls that they say they cant do their assigned tasks.
What my cleint wants to have happen through programming is that when the incoming caller presses "0" it goes back to the begining of the AA menu message.
Is this possible? If so, how?
Regards,
Datajockey123

 

[MooreTel]

I'd remove the "Attendant" option...

 

[allworxguy]

You need to remove all reference to ATDT and disable the general delivery mailbox otherwise the caller will be dumped there,

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

What about logging into F982 and telling Attendant is not available? that disables 0 option.
Also think about adding more options too, find out what these people pressing 0 are after such as fax number, address...etc and add the paths to Info


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Toronto Canada

http://www.telcopc.ca

 

[datajockey123]

Ok thanks for the input. I am going to try these suggestions and test for results. Will advise.
I am thinking that the "F982" option is most likely the best option but will look at all and go from there.
Regards,
Datajockey123

 

[datajockey123]

I have
>taken Atdt off on the table in F983
>gon in to F982 and eliminated Atdt: (none)
>disabled GDM by removing the extension that it is on.

Make a call inbound and hit the AA; the intro begins to play, press "0" and Silicon Sally says "The operator is not available" and then "One moment please" and then the call is directed to GDM and the intro announcement on that mail box starts to play.
Can I not have the call be sent back to the beginning of the into announcement of the AA if anyone presses "0"?
How does one properly disable the GDM? (As suggested by allworxguy)
Regards,
Dan

 

[allworxguy]

You must DISABLE the general mailbox. From the main main press 6.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

And if you want to play try:

- entering 000 as the Adnt in Table and 982 with Atdnt available = yes
- in Table make 0 the repeat key


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[datajockey123]

Hello allworxguy and curlycord
Tried your suggestions and it works. Many thanks!!!!!!
The client is happy and on to the next work order.
Have a great weekend guys.
Thanks again, greatly appreciated.
Datajockey123
(Dan)