Callpilot Reports - CCR Tree Usage

[Khosher]

Hi Guys,

Just trying to get some CCR stats. First time doing so and trying to figure out how its laid out. Maybe its obvious but I'm a little confused.

Tree Number: 9 Last Modified: 2010/07/19 Status: Enabled

Greeting Table(s): 1

Path Type Description Dest Fri Sat Sun Mon Tue Wed Thu
---- ---- ----------- ---- --- --- --- --- --- --- ---
0 Menu Menu 1XX 208 43 2 231 245 219 189
1 Xfer Ext 205 54 4 2 56 49 57 41
2 Menu Menu 2XX 69 16 0 68 82 62 66
21 Xfer Ext 200 53 13 0 44 58 50 46
22 Xfer Ext 201 9 2 0 14 17 7 12
23 Xfer Ext 202 1 1 0 0 1 0 0
24 Xfer Ext 200 5 0 0 7 5 4 6
25 Xfer Ext 205 0 0 0 0 0 0 2
26 Xfer Ext 203 1 0 0 1 0 1 0
3 Xfer Ext 203 45 13 0 65 61 57 51

Total Calls 445 92 4 486 518 457 413

Anyone fancy decryting it for me

 

[bluemr2]

Thats the number of times each option is pressed. So on sunday 2 people pressed 0 to go the operator and 2 people pressed 1 to xfer to 205.