CallPilot / RAN Announcement

[DisasterMaster]

Is it possible to use CallPilot to provide RAN announcements in an ACD group instead of a MIRAN card?
When callers get queued in the ACD group, I would like to give the them the option to leave a message or stay in the queue without losing their position in the queue.
I running CallPilot 5.00.41 on a CS1000 Rel 7.6

 

[DisasterMaster]

Anyone want to take a stab at this? I believe it to be possible with my release however, I'm not sure how to route and setup the CallPilot side. Any suggestions welcome. Thanks.

 

[StanleySteamer]

CallPilot cannot be used for RAN unless you have a Contact Center Manager or Symposium and ACCESS or IVR channels to integrate the two.

 

[DisasterMaster]

Thanks for the reply. I have contact center and integration capabilities.
Do you know of an NTP that covers this?

 

[StanleySteamer]

Version?

 

[DisasterMaster]

contact center build 8.0.0.206

 

[StanleySteamer]

I'm not sure what "build 8.0.0.206" is referring to. Must be an Avaya Aura Contact Center version.
If you are on an older release of CCM you will find lots of information in the Scripting Guide. With release 7.x I think they moved it to the Service Creation Environment manual. I don't know where you'll find it in the AACC books but look for a section called "Voice processing for Communication Server 1000".

 

[lagniw]

We have a CS1K 7.6 with CallPilot 5.0XX and AACC 6.3. AACC has two IVR trks back to Call Pilot. This gives the callers an option to exit the Queue and dial by extension. If the caller does nothing they remain in the Queue. If the caller enters the extension, they drop out of the Contact Centre Queue and call completes to the extension entered.
Hope this helps.