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Callpilot question

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Narinekevinpooran

Narinekevinpooran

Technical User
Jan 28, 2014
18
US
is it possible to have an ACDN that will route to an announcement that was created on the callpilot ?

Example,
In coming call > AA answers > callers chooses option 1 > call is routed to an extension > i want to transfer this call to an announcement that is option 4 on the main menu > i press transfer, enter ext number call is transferred > caller hears announcement, call ends.

SDN ?
 
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Yes, but you don't have to transfer to an ACDN to go back to an announcement. Just send that option directly to an announcement.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

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