CallPilot Possessed

[skinswin]

I have a BCM 400 w/Call Pilot. Everything was working fine for 2 months. Then over the past week all lines ring a half ring and go directly to the Gen. Del. mailbox. Ususally we just have our main line (061) get answered by AA after 0 rings. Now however all lines with the exception of our mail line goes directly to gen del. Line 061 still gets answered by AA.

This morning I reinitialized the CallPilot, setup mailboxes, setup new greetigns, new CCR, and the same thing occurs.

When I reset the Callpilot a 2nd time, and dialed one of the non-AA lines the line rings once and then disconnects. This is before I've set anything up in Callpilot a 2nd time, but I thought it was curious.

Note: I am not a telephone wiz, just the poor sap who got stuck with trying to learn the system, so please be patient.

THanks for letting me vent!!

Jeff W

 

[skinswin]

Note: When CallPilot is disabled in BCM unified Manager, all lines ring and can be answered normally. I would assume that everyone knows that, but there may be techs out there like me!!

 

[acewarlock]

Turn off Gen. Del. mailbox and see if that makes a difference.

 

[skinswin]

How do I turn off Gen Del. Mailbox? When I try to delete it says it can't.

JEff

 

[acewarlock]

Configuration
System Properties
Enable General Delivery Mailbox (remove Check Mark)

 

[skinswin]

Did that and now I get "The person you have called is not available....."

This happens on all lines.

Thanks for the help.

Jeff

 

[AlaaNajem]

Dear skinswin,

If you have mailboxes. Check their capacity. Or check (IF busy) option for the lines in Trunk/line data.

Alaa

 

[skinswin]

Alaa,

Mailboxes are empty, I just initialized system again. Lines aren't busy, when this occurs.

Jeff

 

[senk1s]

An extension where the lines are ringing is forwarded to voicemail (CP)
Is the VMDN part of a ringing group
Are the lines assigned to the VM