Callpilot port lockups

[edkender]

I get end users every now and again that say they can't access voicemail because it's in use. I get the following post below and the TDTN shows a tds in use. I disable the the tds loop but the problem does not clear. I have to disable the port in the cs1000 for Callpilot to resolve the issue. I thought at one time this was a TDS issue but when I disable the loop the issue stays. Could it be a bad MGATE?

trac 100 0 12 19 dev

TN 100 0 12 19
KEY 0 ACD ACTIVE TN 100 0 12 19

ORIG TN 100 0 12 19 KEY 0 ACD CUST 0 DN 41471 TYPE 2008
TERM NONE
TDTN 96 SLOT 31 PTY SLOT 63
DIAL DN 41411
MAIN_PM WAIT AUX_PM
TALKSLOT NONE
EES_DATA:
NONE
QUEU ATTN
CALL ID 0 0

COS_ORIG UNR COS_TER UNR
TGAR_ORIG 1 TGAR_TER 1
NCOS_ORIG 4 NCOS_TER NONE
EXP_ROUTE NO


KEY 1 SCN MARP IDLE
KEY 2 MSB IDLE
KEY 3 NRD IDLE
KEY 4 TRN IDLE
KEY 5 AO3 IDLE
KEY 6 NUL IDLE
KEY 7 NUL IDLE

 

[janaya]

what type of trunks do you have coming into your system. I have seen this with analog trunks, but not too many people have those these days.

It would seem that you are not getting disconnect tone to release the line and it is getting stuck in the switch.,

 

[edkender]

The end user just dial the sdn to check messages.