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CallPilot Player Audio Lag

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xaxx

Technical User
Jun 10, 2003
25
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CA
Hello,

We are running CallPilot Desktop messaging and we are experiencing lag and stutter when playing voicemail over the PC speakers. Yet, still with the player, when selecting the option to play the message over the phone there is no lag. I suspected that it is due to QoS tags on the Passports and Baystacks applied to VoIP vlans are what allows the play back over the phone to be so much smoother the playback over the speakers. I thought that maybe selecting the "Download file before playing" option under "view/options/audio tab" in the individual players would help. But selecting that option doesn't seem to do anything at all. Does anyone else have this issue? Does anyone have any ideas on how to alleviate this problem? Any suggestions would be greatly appreciated.

Thanks :)
 
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