CallPilot on Desktop (Can´t send message)

[ospe]

I´ve got a CP 4.0, And I configured Desktop messaging with outlook, I just can receive fax and voice messages on outlook, But I cannot send them. the customer has a private domain (without .com), The FQDN and the whole CP server name are the same. The mailboxes are as follow: 12125693300@192.20.20.2 (VPIM+Mailboxnumber@CPIpAddress), When I work with the format: (VPIM+Mailboxnumber@FQDN), I cannot even receive messages.

The customer has a exchange server for internal e-mails, And They use the Internet service provider (ISP) for external e-mails. I put in the Outgoing SMTP Mail/Proxy Server customer exchange server. I dont knoe If I am missing something

 

[lretrievers]

The FQDN cannot be a local domain, it needs to be the regular .com name.

 

[bochieboy]

I am having a similar problem in which I can receive messages but when I try to send fax messages to an outside number I get this error message from Callpilot Desktop messaging client.

Your message did not reach some or all of the intended recipients

Subject: (no subject)
Date: Wed, 31 May 2006 09:01:01 -0400 (Eastern Daylight Time)

The following recipient(s) could not be reached:
"Unknown" <VPIM="FAX=9,,3017903349"/callpilot.

http://www.myactv.net@CALLPILOT>

Reason: An outgoing connection could not be made with the destination. Please try sending the message later. (22)



I have tried sending the fax with 9, 9 and no comma and without 9 at all. Also the FQDN that I am using is the domain of my isp, is that incorrect, what should I be using?