CallPilot Mini - Forward to External Number

[Lynx77]

Hi All,

We have a CS1000E and CallPilot mini Rls1.6.
We have an issue with CPMini.

An incoming call hits the CallPilot mini thru dial and then is transferred to the desired extension.

This extension is set as Call Forward All Calls to an external number.
The call can not reach the outside number. We get extension unavailable (as in busy case) and we hear the greeting message again.

We did the following tests:
We copied a CPMini agent configuration to a physical M2616 set and included it in the CPMini ACD. We disabled all other CPMini ports. The external number hits that Set and the transfer is OK.

The first test led us to check the CPMini configuration since ACD and Agent are OK. We removed all restrictions from RPL but it did not work.

The same problem is faced on CO lines and E1.

The same configuration is working on Meridian Mail and CallPilot server.

Could it be a CPMini limitation as for the outbound calls?

Thanks.

 

[GHTROUT]

Try this:

http://www.ghtrout.com/rdr/cff-cfo.html

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[Lynx77]

Hi

I already did that but it did not work.

I mentioned that if I connect a physical M2616 to the CPMini unit, the forward is working.

I suppose it is a CallPilot issu but not sure if it is a limitation or a configuration issue.

Thanks.

 

[GHTROUT]

This is a workaround I've used when mail systems wont transfer:

http://www.ghtrout.com/ghtrout/files/thru_vmail_fttr.pdf

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[Lynx77]

Thanks GHTROUT

You always have suggestions.

I know that FDN works (already tested) and the user can change it as if it Call Forward All Calls.

However, I intended to make sure if it is a CPMini limitation or configuration issue since the sceanarion works with Merdian Mail and CallPilot Server.

Thanks Anyway

 

[Lynx77]

Thanks GHTROUT

You always have suggestions.

I know that FDN works (already tested) and the user can change it as if it is Call Forward All Calls.

However, I intended to make sure if it is a CPMini limitation or configuration issue since the sceanarion works with Merdian Mail and CallPilot Server.

Thanks Anyway