CallPilot messages reappear after deletion

[rkaufman]

I have a scenario where messages are reappearing over night for 3 users connected to a BCM50 which is H.323 trunked to a CS1000M MG Rel 5.0 with a CallPilot 201i Version 5 on SU07. It's just these 3 users out of 12 on that BCM50, and this is one BCM of many that are H.323 trunked to the same CS1000.

The 3 users were observed for an entire day to prove they were using the system correctly. Messages can be deleted successfully, but may reappear overnight or after a weekend has passed.

Any suggestions?

 

[nhphoneguy]

instead of deleting the message and hanging up, try dialing 83 when done deleting. I've seen this when users come in remotely.