CallPilot Manager forced password change, why?

[cowenby]

When I logged in to the CallPilot Manager this evening, I was automatically prompted for a new password. It has been just over 30 days since we installed the CallPilot 150. I checked and found that the Class of Service for the SYSTEM_MANAGER (Administrator) mailbox was set to the factory default of 7 and the that Password Expiry for this COS was set to the factory default of 30 days. I changed this to zero so the password would never expire.

Am I on the right track for what caused the CallPilot Manager (web-access) password to expire?

 

[luv2ski]

you would have to believe if the login/password was the same as going in on set that yes it is the reason..cant find in docs

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[BagsNYC]

That's exactly what happenned. All the COS settings are preset with password expiry. They must be edited to eliminate the issue you had.

 

[fgibson]

yes, that is what you should have done.

 

[cowenby]

Thanks for your replies...

I couldn't find any references in the docs either. I tested the scenario by setting the password expiry to 1 day. Sure enough, one day later I was prompted for a new password.

The default COS 7 password expiry forces a CallPilot Manager password change in 30 days.

To prevent forced password changes, change the COS 7 password expiry to 0, for never expire.

Happy New Year!!!

 

[VencomRob]

Only other way to get what you saw is if you accidentally checked the "prompt for new password" when logging in.

I did what you described an it hasn't made me change it for more than 4 months now.

 

[cowenby]

I know for sure the prompt for new password box was not checked. I thought of this when I saw the new password prompt and re-logged in to make sure the box wasn't checked.