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CallPilot Manager Event Log Errors

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duke82

duke82

Technical User
Mar 11, 2011
1
US
We have been having some dropped calls. We will usually hear a beep right before it drops. CallPilot event log has a bunch of errors. It's pretty random at best. When it does happen sometimes it's one right after another. Can anyone make any since of this log for me? I will take any suggestions.

2011-03-10T14:26:30.700 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=9476(0x2504)
2011-03-10T14:27:14.378 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-10T14:47:21.171 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-10T14:54:15.566 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-10T14:55:46.721 [INFO ] {STLog} (0) - SetCallState: Invalid State Transition rc=5124(0x1404)
2011-03-10T15:03:44.571 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-10T15:08:46.678 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=9732(0x2604)
2011-03-10T15:09:39.193 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-10T16:36:17.185 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-10T16:39:53.547 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - Daily statistics ..
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - One call FOD 0 Two Call FOD 0 FOV 0 FAX Print 0
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - Incoming AMIS 0 Outgoing AMIS 0 VPorts Busy 0 FPorts Busy 0
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - F980 Sess 0 F981 Sess 40 F982 Sess 0 F983 Sess 0 F985 Sess 0
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - F986 Sess 3 F987 Sess 0 F988 Sess 0 F989 Sess 0
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - Call Ans 92 AA/CCR 182 OPN 0
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - Ext Trans 0 Ctx Trans 14 Broadcast Msgs 0 Group List Msgs 0
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - SMTP Receive 0 SMTP Send 0 NVM Manager 0 Call Screening 0
2011-03-11T00:03:35.650 [INFO ] {STLog} (0) - Dsktp Logins 0 Dsktp Open Msgs 0 Text Bodies 0
2011-03-11T09:11:58.670 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=9476(0x2504)
2011-03-11T09:12:07.906 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=9221(0x2405)
2011-03-11T09:45:13.129 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T11:28:36.630 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T11:33:32.427 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T12:07:02.927 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:07:07.859 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:07:24.451 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:08:59.017 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:09:00.832 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:09:00.839 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:09:00.843 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:09:00.848 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:09:45.747 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:09:52.864 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:10:00.497 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:10:23.612 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:10:58.581 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:11:39.298 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:11:54.938 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:16.713 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:12:20.066 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:12:29.026 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:30.471 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:30.477 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:30.480 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:30.486 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:42.670 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:42.677 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:42.681 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:42.687 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:50.899 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:12:54.401 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:54.407 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:54.411 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:12:54.417 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:13:12.534 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:13:26.929 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:13:26.935 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:13:26.940 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:13:26.946 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:13:32.123 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T12:16:02.993 [INFO ] {STLog} (0) - Supervisor Monitor:silent monitor supported
2011-03-11T12:17:10.434 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:17:16.449 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:17:16.455 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:17:16.460 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:17:16.466 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:17:32.759 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:17:32.766 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:17:32.769 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:17:32.775 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:21:58.426 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:21:58.433 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:21:58.436 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:21:58.442 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:25:47.909 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T12:26:59.595 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:26:59.601 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:26:59.605 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:26:59.611 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:27:02.200 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:29:51.030 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T12:33:39.545 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:34:17.462 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:35:06.220 [INFO ] {STLog} (0) - Supervisor Monitor:silent monitor supported
2011-03-11T12:44:46.147 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:48:50.227 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:51:17.521 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T12:52:56.034 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T13:02:49.889 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T13:03:45.062 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T13:14:38.757 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=9476(0x2504)
2011-03-11T13:15:03.456 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T13:32:44.438 [INFO ] {STLog} (0) - WuiVoice: VFS handle for play rc=32(0x20)
2011-03-11T13:34:51.623 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:34:53.337 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:34:53.343 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:34:53.348 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:34:53.354 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:35:13.217 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:35:13.223 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:35:13.226 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:35:13.232 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:36:14.939 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T13:43:31.179 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T13:46:39.881 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T13:48:08.607 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T15:15:47.324 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T15:35:44.465 [INFO ] {STLog} (0) - LMACE2: DEVN = L324, DID=0xffff rc=2(0x2)
2011-03-11T15:54:52.417 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=9476(0x2504)
2011-03-11T15:55:18.955 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T16:06:26.309 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=9476(0x2504)
2011-03-11T16:06:41.269 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=9221(0x2405)
2011-03-11T16:08:53.528 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T16:09:05.647 [INFO ] {STLog} (0) - /bcm/bcm/nvmtrunk/server/CallCenter/nvm/src/acd_proc.cpp: AcdClose rc=34005(0x84d5)
2011-03-11T16:35:39.519 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=20015(0x4e2f)
2011-03-11T16:37:02.555 [INFO ] {STLog} (0) - SetCallState: Invalid State Transition rc=1256455(0x132c07)

 
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