callpilot mailbox will not pick u

[daniel2245]

My office uses callpilot for its phone system. There are about 50 people in the office. 1 Mailbox will not answer the phone for voice mail. The phone works, it makes outgoing and incomming phone calls. I can use the phone to access voice mail, there are no new messages of course, but I get in. I have changed the "i can't come to the phone" message several times. do not disturb is turned off. It is not the physical phone, the phone works fine on other extensions and phones that were working fine on other extensions also will not pickup on this one. I have reset the password. Can anyone help me?

 

[Wanebo]

Look at the programming for the phone itself. It will need to hunt to the voicemail pilot number when it is rung but no one answers. On a CS1000 that means setting the hunt and FDN both to the pilot number.

 

[curlycord]

You need to post what Callpilot version when posting.
If its a BCM, 100 or 150 then look at the Call Forward No Answer setting.



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[daniel2245]

we are using callpilot 100/150

 

[curlycord]

Then as I stated above which can be found under Sets/2XXX/Capabilities

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[daniel2245]

Thank you all for your help. It was a problem with the call forwarding