Hopefully someone has some ideas or maybe even know of a Nortel bug (go figure). Here is the situation.
There have been two different issues that have been happening quite frequently. They are:
A caller calls into the main menu by either Toll-Free or DID. They choose to dial a persons 4 digit extension or might choose a department option to route to as well. This is what happens:
1. The caller either receives a message indicating that "your call cannot be transferred at this time" (canned Nortel recording)
or
2. The caller receives a message indicating that "that extension does not exist" even though it does. Now this one I have noticed that even though I am setup with only 4 digit dialing, if you enter the digits quickly enough, the system will allow the extra digits to go in and this is why it states it does not exist. Is there a way to prevent this from happening? Can anything over 4 digits be stripped off.
Any bug info on CallPilot would be appreciated as well.
Thanks
There have been two different issues that have been happening quite frequently. They are:
A caller calls into the main menu by either Toll-Free or DID. They choose to dial a persons 4 digit extension or might choose a department option to route to as well. This is what happens:
1. The caller either receives a message indicating that "your call cannot be transferred at this time" (canned Nortel recording)
or
2. The caller receives a message indicating that "that extension does not exist" even though it does. Now this one I have noticed that even though I am setup with only 4 digit dialing, if you enter the digits quickly enough, the system will allow the extra digits to go in and this is why it states it does not exist. Is there a way to prevent this from happening? Can anything over 4 digits be stripped off.
Any bug info on CallPilot would be appreciated as well.
Thanks
