CallPilot international calling

[redswine]

I have a customer with a Nortel CICS and CallPilot 100. They have had problems with someone making international calls to the point that one month they had a $7000 bill. They put a ban on international calls through the phone company, but some how this is still happening. What can I do in the phone system/voicemail to stop this? Quick note though, they use outcalling from the callpilot to call a pager for their emergency maintenance box.

Thanks for any help.

TCC Telecom
Westminster, MD

Avaya IP Office & Partner, Nortel BCM & ICS, ESI

 

[hawks]

They are using Pick Codes (101xxx).
You need to build a filter blocking this and add it to the Call Pilot DN. Also let your provider know that you do not use pick codes.

 

[curlycord]

See our FAQ's before posting as you may find the answers:

http://www.tek-tips.com/faqs.cfm?fid=7271

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curlycord

http://www.curlycord.com

 

[curlycord]

Hawks, they can insert any phone number.
From viewing Callpilot and NAM reports it is usually a long distance number of sorts like 212 are code or alike but would do the same function as a 1010 #.





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curlycord

http://www.curlycord.com