CallPilot fax messages problem

[mohammed9]

I'm getting an error message in my CallPilot event browser says:

"Event from [] , Event: ID=25, Description: Dialogic Event Management system initialisation failed. This means that one of the necessary stages of the startup of the CT Server has failed. The CT Server will not start. You should try again to start the CT Server. If that fails. contact Dialogic Tech Support"

my problem is that I can't access my fax messages, outlook just notifies me and the messages show up in my inbox folder but when I try to open any fax message the outlook says "cannot open this item". however, I can open voice messages just fine;

event code 58208 shows up and the event description is "Fax reception fault. A fax message can be partially or completely lost. Troubleshooting info: Mailbox=1200, Called DN=1202, Caller DN=1345, Fax Station Id=, Page Count=0, Duration=00:00:17.765, Last Error=0x00000000, Result=44656, Hint=Operation abort"

I didn't find the result code troubleshooting info on the recovery actions list.

Also this messages shows up "187171110 ONELANG::loadLanguageRC - Corrupt language file d:\nortel\lang1025\Desktop\IMAP_LNG.TXT"
I don't know if this has to do with addressing this problem or not


I've looked for a solution to this problem with no result,


Any help is highly appreciated.

Thanks in advance.

 

[KCFLHRC]

So has this ever worked? First thing that comes to mind, for me anyway, is patches. Are they current? What platform and release? What version of Desktop Messaging? All these things come into play as well as your Operating system and Outlook version.

 

[mohammed9]

Thank you KCFLHRC,

It was working perfectly, something's happened and caused it to stop, I don't know what it was.

the server version is: 05.00.41
platform type is: IPE 202i

I'm using microsoft office 2007 on windows xp

what really bothers me is that everything was working properly until something unknown (at least to me) has happened, I restarted the callpilot server many times with no solution.

 

[mohammed9]

something I forgot
CallPilot release 5.00.41.17
MS Office 2007 Enterprise

Any help please