I have some Calliplot users with fax enabled lines. The fax function for 2 users stopped working all of a sudden, but still worked fine for other users. When the system detected an incoming fax, it would give an error saying "unable to connect" and drop the call.
After looking at the settings, the 2 users had an extension DN in Callpilot that did not exist. Why those lines don't exist anymore, I have no idea how or why that happened since this has been working for 3 years. So I gave them different fax enabled DNs that already existed, but were not currently being used.
Now when a fax comes through to these 2 users, it connects to a fax line, and trasmits, but the faxes do not end up in these users' mailboxes. Where are these faxes going, and how can I link the fax enabled DNs to their mailbox?
For example, one user has:
MIPCD DN: 1000
DEKSTOP SET DN: 2111, 3111
FAX ENABLED DN: 4111
In their Callpilot they would have:
Extension DNs: 1000 2111 3111 4111
1000 would be dialed to reach this person via voice or fax.
TIA
After looking at the settings, the 2 users had an extension DN in Callpilot that did not exist. Why those lines don't exist anymore, I have no idea how or why that happened since this has been working for 3 years. So I gave them different fax enabled DNs that already existed, but were not currently being used.
Now when a fax comes through to these 2 users, it connects to a fax line, and trasmits, but the faxes do not end up in these users' mailboxes. Where are these faxes going, and how can I link the fax enabled DNs to their mailbox?
For example, one user has:
MIPCD DN: 1000
DEKSTOP SET DN: 2111, 3111
FAX ENABLED DN: 4111
In their Callpilot they would have:
Extension DNs: 1000 2111 3111 4111
1000 would be dialed to reach this person via voice or fax.
TIA