CALLPILOT EMAIL NOTIFICATION

[81Cadmin]

I just completed a build of callpilot (4.0 current Peps). I've also configured the information for email notifications per the nortel guidelines. In addition I checked this configuration with another working CP.

It doesn't seem as though email notification is working on the new CP. I've followed the Nortel manual but was wondering if there is something on exchange that also needs to be done.

If someone can provide some insight on configuration for email notification I would appreciate it.

Thanks,

 

[strmwalker]

81Cadmin...are you getting any type of rejection errors?

no problems only solutions

strmwalker

 

[81Cadmin]

where specifically should I look strmwalker?

 

[strmwalker]

can you login the server go to callpilot manager and
look at system alarms and see what it it telling you.

no problems only solutions

strmwalker

 

[81Cadmin]

Tuesday, July 08, 2008 4:46:34 PM 41555 Major System Manager Service [0] Cannot open process associated with service CallPilot MWI Service, rc=87.

 

[strmwalker]

you can also go to the system tab in callpilot manager
and look at the server resources to make sure you have
the seats for desktop messaging.

no problems only solutions

strmwalker

 

[81Cadmin]

i just left a test msg and this new error was listed.

Error from function but ignored by the MTA. Additional information: SubmitMessage,rc=54899,NMima_uiSendMsg(companyname.com,345fa90,14bd008,16)

 

[strmwalker]

sorry i should have read your post with both eyes yes
you exchange server also has to let callpilot access to
it you do have the clan configured.

no problems only solutions

strmwalker

 

[strmwalker]

that looks like the exchange server is rejecting callpilot.

no problems only solutions

strmwalker

 

[81Cadmin]

my exchange guy said he had given callpilot server explicit permission to use smtp2.companyname.com as a mail relay

 

[strmwalker]

you have that set in your fdqn in network messaging?

no problems only solutions

strmwalker