Callpilot drops alt. language caller with touchtone

[definity101]

I have a cust. that wants to set up his callpilot so that if a 9 is pressed after the main greeting (for the alternate language)and then the caller doesn't press any digits after that, he gets dropped into the general m/b. This will work with the primary language but I can't see how it would work with the 2nd since a keystroke has already been pressed.(I have touch-tone gate set up.)Any thoughts on this? My cust. insists Nortel says it can be done.........Thanks!

 

[Deweyhumbolt]

If you have under Ftr982, Attndt Available, N. Plus, don't use TT Gate.

Adversity is Opportunity

 

[definity101]

Thanks Deweyhumbolt..I tried the suggestion but it still drops the caller.TT gate is off. AA is set to not available. Is there another field I may be overlooking?

 

[Deweyhumbolt]

Where are they at? Are they in AA greeting? Or are they in a CCR Tree?

Adversity is Opportunity

 

[definity101]

There's no ccr tree.Just the AA.