Callpilot Desktop Messaging

[JKPeus]

I have Callpilot 3 on Windows 2003 Application Server and I am trying to implement Desktop Messaging accross Win XP SP2.
I have been through the install guide, defining the correct FQDN and setting the VPIM shortcut ID.
I then installed the desktop client on my local machine with the Outlook plugin. I am using Outlook 2003.

When I open Outlook, it asks for a Mailbox and password.
As i have set the VPIM shortcut, all i need in the mailbox, is my actual mailbox number ?? So here i enter 1750, (for example) and then my mailbox password (that i would use to login to voicemail).
I get the error, "Invalid Credentials. Please verify VPIM prefix, mailbox and password".

I can log into my mailbox on my phone with the latter 2, so they are correct, and the VPIM was already entered for me by the Phone Engineer who installed it.

What else could be causing it ?
In callpilot User search, i am set as a "Fax User", any ideas ??

 

[vztech]

any time I set this up this is what i did 2.02 mind you

Ldap= dc="server name"
FQDN = "server name.domain.com" Ex. zebra.blackdog.com
VPIM= 1207505 (first 7 digits)

as far as I can remember you need to enter your
mailbox number and cp password to open desktop mess.


good luck

 

[mluckie1]

You do not need to include the "1" just area code and prefix. There was a PEP for 3.0 that addressed this trouble.

 

[nortelinsd]

Make sure you have updated your Call Pilot mailbox "class" to be unified.

Duke BB!
Go Blue Devils!

 

[I2007]

And make sure you have "desktop seats" in your lisences. Allthough you have ordered desktop seats, Nortel have a tendency to forget them when they generate the keycodes.

i2007

 

[phoney]

Make sure your mailbox password has not expired. If your password has expired when using a telephone to access your mailbox, you are warned that it is about to expire, and then you are told when it has expired and forced to change it. If you use desktop messaging, there is no notification that your passwork is about to expire, as well, when it does expire, you get an "invalid credentials" message on your PC screen. It does not tell you anything about your passwork expiring.

good luck.

 

[rns411]

I have inherited a Callpilot system installed by the vender.
I too am having the same error.
However when I look in the mailbox "class" types I do not see a class called "unified". How do I add this class type?

Any help you can provide will be greatly appreciated.