CallPilot Desktop Messaging - switching between voicemail boxes

[kategiland]

We recently got a BCM 400 v3.7 running CallPilot v37 and using the Basic Call Center.
We have people who need to switch between checking different voicemail boxes (personal / skill set / operator) using the CallPilot Desktop Message Store installed in tandem with Outlook (Exchange).

For a while, we were just closing Outlook then reopening it, at which point the Desktop Messaging client would ask for the mailbox's password and we could change the target mailbox at that point.
But lately, it only gives us the option to change the mailbox after a full reboot of the client computer. If we close Outlook and reopen it, we aren't presented with the dialog box asking for the password/mailbox number at all.

QUESTIONS:
1. Is there an easier way to switch between mailboxes in the CallPilot Desktop Messaging client?
2. Is there a way to force the Desktop Messaging client to ask for the mailbox/password every time Outlook is opened?

Any ideas would be appreciated! -Kate

 

[EduardoYus]

Rats, after I typed the response realized that this is an old post and you probably fixed the issue already. Well, just in case...

Unless there have been a change in version 3.7 (we have a BCM 200 running v3.6), there is a delay between the time that Outlook closes and the connection to the BCM is disconnected.

If you close Outlook and try to reopen it too quickly, there is still a background connection and you will not be prompted for the Calpilot credentials. Make sure you are waiting long enough, one way to tell is if you have the MWI Icon on your system tray, you will see it go away when the disconnect takes place.

Another possibility is that there is still a copy of Outlook running that it is not closing properly, open Task Manager and look for the process "Outlook.exe"

If all else fails, you can create another Outlook "Profile" under Control Panel, Mail and set that up with the alternate Mailbox info.

Eduardo