Callpilot can receive faxes but can’t send?

[Chriswilken]

My client is using Callpilot Desktop messaging to send and receive faxes. Everything was working fine until there Exchange server fell over for a couple of days. After they sorted out there Exchange server the users couldn’t send faxes any more but can receive faxes. I know it sounds that the problem must be on there server side but the client thinks that there is something wrong with Callpilot and the desktop messenger. I hope someone has come across this problem before and can help me. Problem seems to SMTP related.

I have made the following Callpilot capture file from the clients pc.

13:32:45:055 - Application Mode
13:32:45:055 - Command Line Mode == 0
13:32:45:196 - CIMAPServer:oLogon IMAP connection opened
13:32:45:196 - nmcred: <117614147, 10.200.1.48> ref'd 3
13:32:45:196 - CreateFaxAddress()
13:32:45:212 - FAX=05172306@cpilotmetro.za.metgroup.biz
13:32:45:212 - SendSMTPMessage()::start
13:32:45:212 - CSMTPServer:oLogon opening SMTP connection
13:32:45:477 - mm_log <Trying IP address [10.200.1.48]> <0>
13:32:45:493 - mm_log <Winsock cleanup> <0>
13:32:45:493 - mm_log <Can't connect to [10.200.1.48],25: Unknown error (10053)> <2>
13:32:45:493 - CSMTPServer:oLogon SMTP connection failed
13:32:45:493 - nmcred: <117614147, 10.200.1.48> ref'd 2
13:32:45:493 - CQuickFax::SendSMTPMessage:Logon to SMTP server failed
13:32:45:508 - nmcred: <117614147, 10.200.1.48> released 1
13:32:49:118 - nmcred: <117614147, 10.200.1.48> released 2
13:32:49:118 - Exit
13:32:49:118 - Delete File C:\PROGRA~1\NORTEL~1\CALLPI~1\nda\F0e44948.TI



Chris Wilken
Business Connexion
South Africa,JHB

 

[worldwidedialtone]

Call Pilot Messaging Solutions may have your answer. There is a thread that is on going about same problem you have.

MIKE

 

[worldwidedialtone]

Forum 1553

MIKE