Hello,
I don't have callpilot reporter installed. I just wanted to quickly see our usage for last week, and there are two reports that have differing outputs. I'm sure for good reason, I just don't know why, or which would be more accurate, assuming I just wanted to see how many calls came in and where they got routed to and assuming that all calls where handled by the CCR.
CCR Tree Usage
Does that mean that on Friday, 442 callers pressed "0", and 340 pressed "7", and that there were actually 823 separate calls in total? I understand that there may be some repeats in there and it doesn't have to be exact.
The other report, Port Usage/Call Handling, shows this:
I don't have callpilot reporter installed. I just wanted to quickly see our usage for last week, and there are two reports that have differing outputs. I'm sure for good reason, I just don't know why, or which would be more accurate, assuming I just wanted to see how many calls came in and where they got routed to and assuming that all calls where handled by the CCR.
CCR Tree Usage
Code:
Path Type Description Dest Fri Sat Sun Mon Tue Wed Thu
---- ---- ----------- ---- --- --- --- --- --- --- ---
0 Menu WARN No alt rec 442 278 274 466 471 453 439
1 Xfer Ext 786 16 4 2 12 21 10 11
2 Xfer Ext 787 2 0 2 3 3 5 1
3 Xfer Ext 788 3 1 2 2 8 3 3
4 Xfer Ext 789 1 0 0 1 4 1 4
5 Xfer Ext 790 1 0 1 2 2 1 0
6 Xfer Ext 792 18 5 5 20 17 29 10
7 Xfer Ext 792 340 234 236 354 346 333 345
Total Calls 823 522 522 860 872 835 813The other report, Port Usage/Call Handling, shows this:
Code:
All Calls
No. of calls 431 270 262 454 436 430 414
Total duration (min) 208 110 120 208 247 208 214
Avg. duration (min) 0.5 0.4 0.5 0.5 0.6 0.5 0.5
