CP150, Rls.2.0 w/ Basic Call Center
Connected to MICS 6.1 s/w
All Ques work perfectly, short of one NAGGING issue.
One Que is set up to overflow to a hunt group. We decided to utilize the hunt group to be able to assign a distinct ring to callers. It will not route to the Hunt Group. It will goto ext's directly, but this does not give me the distinct ring the client requested.
Any thoughts would be much appreciated.
Connected to MICS 6.1 s/w
All Ques work perfectly, short of one NAGGING issue.
One Que is set up to overflow to a hunt group. We decided to utilize the hunt group to be able to assign a distinct ring to callers. It will not route to the Hunt Group. It will goto ext's directly, but this does not give me the distinct ring the client requested.
Any thoughts would be much appreciated.
