I have one (1) user with a particular issue.
CallPilot 2.5 & Outlook 2002
After she deletes a fax - it is xfered to the "Deleted Items" folder. However, after a few seconds, it goes away or is permanently deleted automatically. This is a new issue for her. It use to be that when she deletes faxes, they would not permanently delete until she logged out of Outlook.
There are two(2) other users that share this same fax/vm box and they do not have this issue, they are on the same version of everything.
We had just installed some new patches on our BCM 400 when this started, but I had installed the new CallPilot client that was part of the patch install to all users, she is the only one with this issue.
If she sends an email to the CallPilot "Deleted Items" it does not go away, it will stay, but the faxes get permanently deleted after a few seconds.
I have compared all the settings that I can think of with the other users, and have completed uninstalled and reinstalled the Client on her workstation, but still no luck.
Any suggestions as to where to look would be awsome.
According to the Nortel/CallPilot documentation, the faxes should stay in the "Deleted Items" folder until the users exits out of Outlook....
Thanks
Randy
CallPilot 2.5 & Outlook 2002
After she deletes a fax - it is xfered to the "Deleted Items" folder. However, after a few seconds, it goes away or is permanently deleted automatically. This is a new issue for her. It use to be that when she deletes faxes, they would not permanently delete until she logged out of Outlook.
There are two(2) other users that share this same fax/vm box and they do not have this issue, they are on the same version of everything.
We had just installed some new patches on our BCM 400 when this started, but I had installed the new CallPilot client that was part of the patch install to all users, she is the only one with this issue.
If she sends an email to the CallPilot "Deleted Items" it does not go away, it will stay, but the faxes get permanently deleted after a few seconds.
I have compared all the settings that I can think of with the other users, and have completed uninstalled and reinstalled the Client on her workstation, but still no luck.
Any suggestions as to where to look would be awsome.
According to the Nortel/CallPilot documentation, the faxes should stay in the "Deleted Items" folder until the users exits out of Outlook....
Thanks
Randy
